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Summary: Is your external drive WD My Passport not showing up on your Mac? Here's how to format a drive to be used on Mac, or repair a corrupted external hard drive. Besides, you can learn how to access the contents on WD My Passport that's not showing up on Mac Desktop/Finder/Disk Utility.

Normally, you will soon see the external drive WD My Passport on the desktop once it's connected to your Mac's USB port. Also, you can see it easily in the Finder. You can find it in the left-hand column under Devices. However, sometimes, it's annoying that your WD My Passport external hard drive doesn't show up in Desktop/Finder or even in Disk Utility.

1. I also got a portable My Passport 2TB last summer also. It has to be formatted for Mac. The Model is WDBY8L0020BSL-NESN. I am really not understanding much. I guess you can not use the softwear for backing up (for this external hard drive) on my iMac. But I think you can use the WD Drive Utilities (for Mac) with it.
2. Western Digital is one of the most popular hard drive manufacturers. Its product line covers WD My Passport, WD My Passport Ultra, WD My Book, WD Elements, WD My Passport for Mac and more. Among those external hard drive categories, WD My Passport external hard drives are the most widely used ones.

And besides, there can be a risk that data on the WD My Passport external drive is lost. That means you cannot access the drive and the data on the drive directly. Here will help you trouble shoot the issues step by step. We can do the best to fix the issue that WD My Passport not showing up on Mac Desktop/Finder/Disk Utility. Or we will help you recover lost data from the damaged drive.

Why isn't My Passport drive showing up on Mac?

There are a variety of reasons why your external hard drive, flash drive, USB drive, or SSD might not be showing up. Sometimes, your WD My Passport external drive not showing up on Mac just because the cable or port on the computer is bad. Or any other reasons will lead to the issue. We will show you the possible reasons as follows.

• Faulty USB cable or port.
• System failure.
• File system is not compatible with Mac.
• macOS update issue.
• Virus infection.
• Motherboard issue.
• WD My Passport drive damage.

How to fix a drive that won't show up on a Mac

Here we will troubleshoot the issue one bye one as follows and try to fix the issue. Then we may be able to identify the cause and fix the problem hopefully. After that, you would be able to access your WD My Passport external drive and get your data back without problem.

1. Check and change the system preferences.

One possible reason is that the system preferences are not configured correctly. Please first try to check if the system preferences are set to show mounted drives on the desktop.

1)Click on Finder in the menu at the top of the screen on Mac.
2)Choose Preferences > General, please check and ensure External Drives option is ticked.

If the settings are configured correctly and the WD My Passport external drive is still not showing up on the desktop, please then do as follows and continue checking the issue.

2. Check the cable and port.

First, please check the ports on both the external drive case and the Mac. You can change the ports to have a try first. If it doesn't work, then it might be the issue of the cable.

Simply, please just change a new cable to make sure the cable is not faulty. Also, if you change the cable but the issue persist. Please also check if the power is enough. If not, the external drive will also not be mounted normally. If you have a cable that splits into 2 USB connectors, please plug both connectors to your Mac to make sure it has enough power supply. If possible, you can try a USB hub/adaptor that has standalone power supply.

3. Try another Mac and then try a PC.

Sometimes, there is problem with the the Mac. So the next step is to plug your WD My Passport external drive to another Mac. If it still cannot be mounted normally on another Mac, then you will know that there is a problem with the drive.

There is another possible reason is that the format of your WD My Passport external drive is not compatible with Mac. So the next step is to try plugging the drive into a PC. If the drive can be mounted and accessed normally on the PC, then the problem is that the format of the drive is only for PC but not for Mac.

4. Check and fix the disk in Disk Utility

If after checking and you find the issues is really related to the WD My Passport external drive, then you can try to fix the drive issues in Disk Utility. Please do as follows step by step to accomplish the task.

Open Disk Utility and check the left panel to see if the WD My Passport external drive appears there. If you can see the drive in Disk Utility, please check the volume on the disk. Please choose the volume and try to mount it.

If there is no volume listed your Mac, it is not able to access the drive then. The Mount option will be greyed out.). In such a case, Disk Utility see your external disk, your options are First Aid, Erase and Restore. First Aid will check the disk for errors and then try to repair the disk if necessary. This is the option to choose for you. Click the First Aid tab and select Run.

If after running First Aid the Mac finds errors you could fix, you may see the option to Repair Disk. If you do, go ahead and run the repairs.

Note: If you still need the data on the damaged drive, please don't choose the Restore and Erase option. It will cause further damage to the lost data on the disk. We suggest you recover the lost data first. We will share the guide about how to recover lost data later. Please keep reading on.

5. Recover lost data from not showing disk.

If there are important data on the not showing disk, you may want to recover lost data first before repairing the hard disk issue. You can try one of the best Mac data recovery applications in the market. Here we will share you one of the software and tell you how to do the recovery step by step.

TogetherShare Data Recovery for Mac is the software we suggest for you. With this easy-to-use software, you are able to recover lost data from not showing up WD My Passport external hard drive or any other types of devices, including USB key, SSD, memory card, internal hard disk, etc.

Here is a simple and quick tutorial of the software. Only a few easy steps needed, you can get back lost data from the damaged drive effectively.

Solid state hard drive for mac. Step 1. Download the software.

Please download the trial version to scan and check if it works for you before recovering data. Here is the download available for you.

TogetherShare Data Recovery for Mac

Powerful & easy-to-use data recovery software

Step 2. Connect and select the disk.

Connect the disk to the Mac first. Please run the software from Launchpad and select the WD My Passport external hard drive in the device list. Click the Scan button to continue.

Step 3. Scan the disk.

The software will scan the disk automatically. With different data recovery methods and technology, the software is able to help you check and find the lost data effectively.

Ste 4. Preview and recover data.

After the scan is finished, you will find all the found files are listed for check. Preview the files to identify the wanted files first. Then choose the files to recover to another drive.

What's more, if you want to recover lost data in other cases - such as deleted files by accidental, reformat hard drive wrongly, deleted/lost partition, and so on - you can also try to use this software to recover the lost data. It can recover lost photos, videos, documents and other files on any digital storage devices.

6. Format the drive to fix the issue.

If your WD My Passport external hard drive is formatted using a file system that the Mac cannot read, or it is corrupted, you can try to reformat it directly to fix the issue. Of course, we suggest you follow the above tutorial about recovering data from a damaged disk to recover data first if necessary. Then you can try to reformat the drive.

Before reformatting the disk, please check and ensure to check the file system that can be read on Mac. Here's a bit of background on file formats: Mac computers, prior to Sierra, used the HFS+ file format. The systems after Sierra use Apple File System (APFS). exFAT or the older FAT32 are formats that can also be read on Mac. If you want your external hard drive to be read by Macs and PCs, you need to format it using exFAT or the older FAT32.

Here's how to reformat your drive in Disk Utility so it can be read by Mac:

1) Open Disk Utility.
2) select the disk and click Erase.
3) Choose your format, give the drive a name.
4) Click on Erase and it will then reformat the drive.

We will also introduce another simple software to help you format the drive. It's TS DataWiper for Mac. You can download it first to have a try.

TS DataWiper for Mac

Then run it from Launchpad, choose Disk Format. You can see a format button. Just click Format button to format the hard drive.

We suggest this tiny tool for you because it can not only format the drive, but also with this application, you can even wipe the data permanently on any drives. If you want to erase some sensitive data from your drive, you can use it to do the job. However, please note that the wiped data is no longer recoverable, so please be careful to do this.

How to make sure your drive and data is safe?

We have final suggestion to make your WD My Passport external hard drive is more safe. Also, we will do our best to make that is more of a guard against this error happening again.

Actually, most drive issues are caused when the disk is removed without ejecting it properly. To make sure that your external drive doesn't become corrupted again in the future, please always unplug the disk properly after using it. Don't just unplug the USB cable directly. Please first eject the external hard drive in Desktop or Finder by right clicking the disk and choose Eject. Then you can unplug the WD My Passport external hard drive manually.

Besides, please ensure to check the status of your hard drive after a long time use. If the drive is overused, some issues will happen and cause data loss. Don't cut down power suddenly while the computer is running or the data is transferring between your devices.

No matter how, please just be careful to use your drives to avoid damage to the drive. More important, data is priceless, so please do the best as above to protect your drive and data.

Related Articles

WD 2TB My Passport for Mac Portable Hard Drive - Time Machine Ready with Password Protection. Type: External; Dimensions: 0.53' x 3.21' x 4.33' Weight: 0.37 lb. Package Contents: Portable hard drive USB-C to USB Micro-B cable USB-A to USB Micro-B cable (compatible with USB 2.0) WD Discovery software Quick install guide; Model #: WDBLPG0020BBK-WESE. My Passport™ for Mac is trusted, portable storage that perfectly complements your on-the-go lifestyle. Compatible with USB-C and USB-A devices, My Passport for Mac comes equipped to connect with today's latest technology. Designed to fit in the palm of your hand, there's plenty of space to store a massive amount of photos, videos, music and documents. All the data on the WD My Passport portable hard drive will be permanently erased. (If the WD My Passport portable hard drive is a NTFS drive, just click here.) Once the process gets finished, the WD My Passport portable hard drive is formatted and all data on the WD My Passport portable hard drive is erased.

Easiest Way to Fix WD Passport Not Showing Error

1. 1. In Control Panel, go to Devices and Printers. You can see your passport drive visible there.
2. 2. Open its properties and then open drivers, simply uninstall it.
3. 3. Unplug your passport drive.
4. 4. Restart your computer and insert/plugin your passport again into PC.

Follow to learn how to make your WD Passport external hard drive detected again:

How Do I Fix My WD Passport Ultra Not Showing Up on My Computer

'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD Passport ultra is not showing up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'

If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry.

On this page, you'll learn why is WD Passport Ultra external hard drive not showing up on Windows PC and how to fix this error on your own with practical fixes and tutorials.

Why Is My WD Passport Not Showing UP

There is a lot of reasons that will cause your external hard drive not showing up or not detected on Windows PC. Check the following list, you may find the exact cause that makes your WD Passport Ultra external not recognized error:

1. 1. A faulty USB port/cable, or a damaged USB hub on PC
2. 2. No drive letter is assigned to WD Passport drive
3. 3. Corrupted file system or bad sectors makes WD drive unreadable
4. 4. WD drive driver is out of date
5. 5. Universal USB controllers drivers are outdated

Besides, please ensure to check the status of your hard drive after a long time use. If the drive is overused, some issues will happen and cause data loss. Don't cut down power suddenly while the computer is running or the data is transferring between your devices.

No matter how, please just be careful to use your drives to avoid damage to the drive. More important, data is priceless, so please do the best as above to protect your drive and data.

Related Articles

WD 2TB My Passport for Mac Portable Hard Drive - Time Machine Ready with Password Protection. Type: External; Dimensions: 0.53' x 3.21' x 4.33' Weight: 0.37 lb. Package Contents: Portable hard drive USB-C to USB Micro-B cable USB-A to USB Micro-B cable (compatible with USB 2.0) WD Discovery software Quick install guide; Model #: WDBLPG0020BBK-WESE. My Passport™ for Mac is trusted, portable storage that perfectly complements your on-the-go lifestyle. Compatible with USB-C and USB-A devices, My Passport for Mac comes equipped to connect with today's latest technology. Designed to fit in the palm of your hand, there's plenty of space to store a massive amount of photos, videos, music and documents. All the data on the WD My Passport portable hard drive will be permanently erased. (If the WD My Passport portable hard drive is a NTFS drive, just click here.) Once the process gets finished, the WD My Passport portable hard drive is formatted and all data on the WD My Passport portable hard drive is erased.

Easiest Way to Fix WD Passport Not Showing Error

1. 1. In Control Panel, go to Devices and Printers. You can see your passport drive visible there.
2. 2. Open its properties and then open drivers, simply uninstall it.
3. 3. Unplug your passport drive.
4. 4. Restart your computer and insert/plugin your passport again into PC.

Follow to learn how to make your WD Passport external hard drive detected again:

How Do I Fix My WD Passport Ultra Not Showing Up on My Computer

'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.
The WD Passport ultra is not showing up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?'

If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry.

On this page, you'll learn why is WD Passport Ultra external hard drive not showing up on Windows PC and how to fix this error on your own with practical fixes and tutorials.

Why Is My WD Passport Not Showing UP

There is a lot of reasons that will cause your external hard drive not showing up or not detected on Windows PC. Check the following list, you may find the exact cause that makes your WD Passport Ultra external not recognized error:

1. 1. A faulty USB port/cable, or a damaged USB hub on PC
2. 2. No drive letter is assigned to WD Passport drive
3. 3. Corrupted file system or bad sectors makes WD drive unreadable
4. 4. WD drive driver is out of date
5. 5. Universal USB controllers drivers are outdated

So how to fix these errors and make your WD Passport Ultra external hard drive show up on PC again? Check the fixes and follow tutorials below to get rid of this issue immediately.

5 Fixes to Remove WD Not Showing Up/Not Detected Error:

Quick Fix. Try a Different USB Cable/Port or PC

When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not.

Step 1. Switch a USB port/cable and replug it to your computer.

If the drive can be read via new a USB cable or on a new PC, then the drive is working fine. The problem exists on the USB cable.

Step 2. Reconnect the WD drive via a new USB hub or to a new computer.

• If the WD Passport drive shows up, it is the damaged USB hub on your computer that stops WD from showing up.
• If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive.

You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again.

Method 1. Change WD Drive Letter to Make WD Passport Drive Detectable

When your WD become inaccessible, you can follow the guidelines below to change its drive letter so as to make WD passport detectable and accessible again in Windows PC:

Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management.

Step 2. Right-click on WD drive which fails to show up and choose 'Change Drive Letter and Paths..'.

Step 3. Click 'Add' and choose the drive letter beside Assign the following drive letter > Click 'OK'.

If WD drive has already assigned with a letter, click 'Change' to choose another letter for it.

Step 4. Then restart PC and you can check out whether the problem still exists or not.

Method 2. Fix Corrupted File System/Bad Sector That Makes WD Not Showing Up

If the system files corrupted or the WD device contains bad sectors, you won't be able to access the drive. Your computer may not even able to detect it from File Explorer.

EaseUS partition manager software with its Check File System feature supports repairing corrupted file system and bad sectors on WD hard drive. Download it, you can easily make your WD external hard drive show up on the computer again.

Follow to see how to fix corrupted system files and bad sectors on WD device:

Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose 'Check File System'.

Step 2: In the Check File System window, keep the 'Try to fix errors if found' option selected and click 'Start'.

Step 3: The software will begin checking your partition file system on your disk. When it has completed, click 'Finish'.

Wd My Passport Hdd Hard Drives Machine

Method 3. Update Device Driver to Make WD Drive Work, Detected

When the WD Passport drive is not working, it's highly possible that the device driver is not updated. So the best way is to update its driver via the following two paths:

Manually Download and Install WD Device Driver:

Step 1. Right-click on the Windows icon at the left corner and select Device Manager.

Step 2. Find and expand Disk Drivers, Portable Devices, Universal Serial USB Controllers or Other devices to see if WD device is shown as Unknown device.

Step 3. Right-click on Unknown device > select Properties.

Step 4. Go to Details tab > Set Property to be Hardware Ids.

Step 5. Right-click the top Value and click Copy.

Step 6. Paste what you copy into a browser to search the correct device driver, find and download the correct WD device driver and install it on your PC.

Step 7. Then restart your computer and everything shall work fine with your WD My Passport Ultra drive.

Wd My Passport Hdd Hard Drives Machines

Update WD Device Driver from Device Manager:

Step 1. Right-click on the Windows icon and select Device Manager.

Step 2. Expand Device Manager and right-click the WD My Passport Ultra drive.

Step 3. Select 'Update driver'.

Wd My Passport For Mac Portable Hard Drive - 1tb

Step 4. Select 'Search automatically for updated driver software', wait for the process to complete.

Method 4. Uninstall/Reinstall USB Controllers on WD My Passport Drive

When the Universal USB Bus Controllers is outdated, it may also stop your WD passport from being detected or showing up. So the last efficient way that you can try is to uninstall and reinstall USB controllers:

Step 1. Right-click on the Windows icon and select 'Device Manager'.

Wd My Passport For Mac Portable Hard Drive

Step 2. Find and expand Universal Serial Bus controllers > Right-click on USB controllers on your WD drive and select 'Uninstall device'.

Repeat to uninstall each USB controller one by one.

Step 3. Restart the computer and Microsoft will automatically reinstall the USB controllers software for your WD drive.

After this, you shall be able to visit and access saved data on your WD Passport Ultra drive normally by then.

Extra Important Tips

If your WD hard drive shows up and can be detected normally again, please don't rush to use it. Please do these tips first:

1. 1. Copy and backup important data from your WD hard drive to another storage device.
2. 2. Format WD hard drive or external hard drive to NTFS for saving data again.

If the WD hard drive still doesn't show up or cannot be detected, some physical errors may have occurred to your device. Please try these tips for a guide:

1. 1. Search and find some manual guide online to check the physical error on your WD hard drive.
2. 2. Or you can take your WD drive to a local hard drive repair center for professional help. (If you are not professional, please try this tip.)

Conclusion

On this page, we explained why is WD My Passport Ultra external hard drive not showing up on Windows PC and provided 5 practical fixes for you to follow and make the drive show up again.

My Passport External Hard Drive Instructions

If you are having a similar issue on other brands of external hard drive, internal hard drive, USB, or SD card, you can also try these tips to make your device show up and work again on Windows PC.

People Also Ask

Install Passport External Hard Drive

For further issues related to the WD passport, check the questions and answers below. You'll get a satisfying answer:

1. WD My Passport not showing up on Mac

If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: （Some are similar as shown on this page)

1. #1. Reconnect WD Passport to Mac
2. #2. Change WD Passport drive letter
3. #3. Remount WD Passport to Mac
4. #4. Update WD Passport drive driver
5. #5. Format WD My Passport on Mac

2. How to use WD Passport on Windows 10?

For a new WD Passport: Connect Passport to Windows 10 PC > Open Disk Management and Initialize Disk > Create a New Partition on WD Passport drive.

For a used WD Passport: Connect it to Windows 10 > Open it in File Explorer to use it. If you need more space, delete some useless files on it to free up space.

3. Why is my external hard drive not showing up?

My Passport 1tb External Hard Drive For Mac

Accordingly, there are many reasons that may cause your external hard drive not showing up. Here is a list of major reasons:

• The external hard drive is not connected to the PC correctly
• Faulty USB cable or USB hub
• External hard drive is not initialized
• External hard drive is doesn't contain a volume
• External hard drive has no drive letter
• External hard drive contains file system error, bad sectors, or virus

For a resolution, follow to External/Internal Hard Drive Is Not Showing Up in Windows 10/8/7.